Last Updated: 01/04/2025
This Privacy Policy explains how KINWIRTONE LTD (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you access or use Design PRO Market (https://designpromarket.com).
We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR), the Strong Customer Authentication (SCA) requirements under the Payment Services Directive 2 (PSD2), and other relevant data protection laws.
By using our Platform, you agree to the terms of this Privacy Policy.
Who we are
Design PRO Market is an online marketplace that connects clients with vetted textile design professionals. Our legal entity is KINWIRTONE LTD, registered in the United Kingdom.
Personal Data We Collect
We may collect the following categories of personal data:
- Technical Data: IP address, browser type, device type, operating system, and usage data through cookies or analytics tools.
- Account Information: Full name, email address, phone number, password, and profile data.
- Business Information: Company name, industry, billing address, and payment details.
- Transaction Data: Details of services purchased or provided, currency used, and financial records.
- Communication Data: Messages exchanged via the platform, customer support interactions, and feedback.
How We Use Your Information
We process your personal data for the following purposes:
- To create and manage your account.
- To connect Clients with Designers and facilitate communication.
- To process transactions and issue invoices or payouts.
- To improve the performance and user experience of the Platform.
- To comply with legal obligations and enforce our Terms and Conditions.
- To detect and prevent fraud, abuse, or illegal activity.
- To respond to inquiries, complaints, or support requests.
Legal Basis for Processing (GDPR)
We rely on the following lawful bases for processing your data under UK GDPR:
- Consent: Where required, such as for marketing or non-essential cookies.
- Contractual Necessity: To provide the services you requested.
- Legal Obligation: To comply with tax, accounting, and other legal requirements.
- Legitimate Interests: To improve our services, secure the platform, and communicate relevant updates.
Strong Customer Authentication (SCA) and PSD2 Compliance
For financial transactions, we implement additional security measures as required under PSD2 and SCA, including:
- Two-factor authentication (2FA) when accessing payment or sensitive data.
- Secure redirect flows for payment confirmation with banking partners.
- Real-time fraud monitoring and dynamic linking of transaction details to user identity.
We partner with regulated third-party payment processors that are PCI DSS compliant and aligned with PSD2 to ensure end-to-end security of your financial information.
Data Sharing and Disclosure
We may share your personal data with:
- Service providers and partners involved in payment processing, data hosting, or communication tools.
- Legal or regulatory authorities when required to comply with laws or enforce our rights.
- Other users (e.g., Clients and Designers) when needed to carry out a service transaction.
We never sell or rent your personal data to third parties for marketing purposes.
International Data Transfers
Some of our service providers may be located outside the United Kingdom or European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- UK international data transfer addendums
- Adequacy decisions from the UK Government or European Commission
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. This includes:
- Marketing preferences: Stored until the user opts out or withdraws consent.
- Account and transaction data: Retained for at least 6 years for tax and compliance.
- Communication data: Retained as long as the account is active, and up to 12 months after closure.
Your Rights Under GDPR
You have the following rights under the UK GDPR:
- Right to access your personal data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”).
- Right to restrict processing in certain circumstances.
- Right to data portability to another service provider.
- Right to object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent at any time.
You can exercise your rights by contacting us at info@designpromarket.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core functionality (e.g., login, session management)
- Analyze usage and performance
- Remember preferences
- Serve personalized content (where applicable)
You can manage cookie preferences via your browser settings or our cookie banner.
Data Security
We use industry-standard security measures to protect your data, including:
- End-to-end encryption (SSL/TLS)
- Secure servers and access controls
- Regular security audits and updates
- Employee confidentiality agreements and role-based access
Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.
Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect data from minors. If you believe a child has submitted personal data, please contact us for removal.
Changes to This Privacy Policy
We may update this Policy from time to time. Any changes will be posted on our website with the “Last Updated” date. Continued use of the Platform after changes indicates your acceptance of the updated Policy.
Contact Information
If you have any questions, concerns, or requests related to your personal data, please contact us at:
- Email: info@designpromarket.com
- Website: https://designpromarket.com
- Company: KINWIRTONE LTD
- Company number: 16499722
- Jurisdiction: United Kingdom
- Address: 124 City Road, London, United Kingdom, EC1V 2NX