Last Updated: 01/04/2025
This Refund Policy applies to all users of Design PRO Market (https://designpromarket.com), including Clients and Designers, and governs refund requests related to services ordered through the Platform.
Because Design PRO Market facilitates the sale of custom, creative services, we take a fair and reasonable approach to refund eligibility. All refund requests are handled on a case-by-case basis and in accordance with the terms outlined below.
Nature of Services
Design PRO Market connects Clients with hand-vetted textile design professionals offering custom digital design services. As these services are unique, made-to-order, and often based on collaborative input, refunds are not guaranteed and are subject to specific conditions.
General Refund Conditions
Refunds may be granted under the following circumstances:
Non-delivery of work: The Designer fails to deliver any part of the agreed service after the confirmed deadline and does not respond to follow-up communication for a reasonable period (typically 5 business days).
Substantial deviation from brief: The final design is significantly different from the original, agreed-upon project scope or brief, and attempts to resolve the issue through revision or communication have failed.
Project cancellation by Designer: If the Designer cancels the project before any deliverables have been submitted, a full refund will be issued to the Client.
Refunds will not be granted under these conditions:
- Dissatisfaction based on subjective preferences after service has been delivered in accordance with the agreed brief.
- Client changes the brief significantly after work has commenced without mutual agreement.
- Delays due to incomplete information, lack of timely feedback, or missed milestones caused by the Client.
- Work has already been downloaded, used, or shared publicly.
Refund Process
To request a refund, Clients must:
- Contact Design PRO Market at info@designpromarket.com within 7 days of the original delivery date or final communication with the Designer.
- Provide a clear explanation of the issue, relevant messages, and any supporting files/screenshots.
- Allow a minimum of 3 business days for investigation and communication with the involved Designer.
Design PRO Market may mediate to propose a resolution, including:
- Additional revisions or adjustments
- Partial refund based on work delivered
- Full refund if warranted by the circumstances
All final refund decisions are made at the sole discretion of Design PRO Market.
Revisions Before Refunds
Refunds are considered only after reasonable revision attempts have been made. Designers are expected to offer at least one round of revisions to resolve disputes, unless otherwise stated in the project agreement.
Payment Processing and Timelines
If a refund is approved, it will be issued via the original payment method. Depending on your financial institution, refunds may take 5–10 business days to reflect in your account.
Processing fees charged by third-party payment providers (e.g., Stripe, PayPal) may not be refundable unless legally required.
Designer Payout Protection
To protect Designers, funds will only be released when:
- The Client marks the project as complete; or
- A project has been delivered in full and no refund has been requested within the 7-day period.
Designers are encouraged to maintain clear communication and provide progress updates to avoid disputes.
Abuse of Refund Policy
Design PRO Market reserves the right to limit or deny refunds for users who abuse the policy, make repeated claims in bad faith, or attempt to misuse the system. Repeat offenders may have their accounts suspended or terminated.
Contact Information
For refund-related questions or to submit a request, please contact:
Email: info@designpromarket.com
KINWIRTONE LTD
Company number 16499722
124 City Road, London, United Kingdom, EC1V 2NX